If within 48 hours of you placing and receiving your order from us, it is tested and does not perform in a way that you had expected, then you will be entitled to a full money back refund. If you use the service for longer than that time span and then decide to take the service from another provider or change your mind in any way then unfortunately our guarantee does not cover you.
Pay TV services operate an encryption policy that requires your receiver to retrieve a new decoding word every few seconds. This does not involve a particularly large amount of bandwidth but it is time critical. Therefore, if one of these message is lost due to delays on the Internet, congestion on your line, or congestion at your ISP it is possible that your picture may freeze or become blocky for a few seconds.
To ensure you are receiving the best possible result from our service we would recommend that you do not run any other software on your home network at the same as you are watching television. If your connection to the Internet is busy downloading or for some other reason then this is likely to affect your viewing pleasure.
Please note that you can also only use your line on *one* receiver at a time. If you try to use it in more than one place at a time then the receivers will conflict with each other and cause similar problems.
No. The C-line supplied will work only on 1 receiver at a time.
No. We only offer the one subscription option which includes all available packages.
You can use any receiver including PC based receivers that will run the softcam CCcam. Please check with the manufacturer of your receiver to see if it can use CCcam before joining the service.
No. We support only CCcam clients. If you cannot connect to our CCcam servers then you will unfortunately not be able to use our service.
You can receive only those channels that your satellite dish is able to receive. If you have a motorised system with a dish of a suitable size then it may be possible to receive all of the channels listed.
Card sharing is a method by which independent receivers obtain simultaneous access to a pay television network, using one legitimate conditional access subscription card. Typically, the legitimate card is attached to a personal computer or Dreambox which is connected to the Internet, and is configured to provide the legitimately decrypted control word to other receivers who request the information. This decrypted control word is then used to decode an encrypted conditional access service, as though each other receiver were using its own subscription card.
No, once you order from us we send you the server details which you will input into your device. This tells the receiver where in the world our servers are and how to communicate with them.
All you need is a satellite dish pointing at your desired provider (example: SKY), a Dreambox or similar running receiver CCcam and a broadband internet connection.